Privacy Policy

At Kasino.dk we respect your privacy and your right to control your personal data. Our overall purpose of collecting your personal data is to improve your gambling experience. Whether we work with other gaming operators to ensure that you have access to the best games, or we give you the opportunity to play on some of our own developed slot machines, or we offer you an optimal and efficient customer service. Our overall goal is that you can play as effortlessly as possible.

The Privacy Policy explains which personal data we collect from you. either directly or indirectly. and how we use this information. Personal data is any kind of information that can be used to identify you or that can be associated with you. The Policy also covers the choices you can make regarding the personal data we collect and how you can control these decisions.

If you have any questions about the use of your personal information, please feel free to send a email to:customer service@kasino.dk.

Kasino.dk ApS is a data controller and ensures that your personal data is processed in accordance with personal data law. The terms, we, us or Kasino.dk therefore refer in this policy to Kasino.dk ApS.

Forms of personal information that we collect

We collect the information you voluntarily provide to us, such as your name, phone number and email address and CPR number, e.g. when you register or deal with us, or when you contact our customer service with a request to receive your gaming experience support.

We automatically collect information about you, such as functional data and additional usage data on how to use Kasino.dk or information obtained through our use of cookies and similar technologies when you use, log in or interact with us via our website or other online platforms. We may, for example, collect information about the type of device you use to log in to our website, operating system and version, your IP address, your general geographical location, which browser you use, the web pages you visit on our websites, and about and how you interact with the content available on our web pages.

We may receive information about you from other sources, including third parties, such as gaming operator partners and third parties, along with whom we offer collaborative services or engagement in joint marketing activities. We may also receive information about you from social media platforms, such as when you interact with us through these platforms. We protect the data we have collected from third parties in accordance with the methods described in this Privacy Policy and in addition we apply additional restrictions imposed by the data source.

Kasino.dk does not address children and does not intend to attract attention to children. Although visitors of all ages can navigate our website, we do not knowingly collect personal information about persons under the age of 18 without parental consent. If a parent or guardian has received a notification of, or has otherwise learned that a child under the age of 18 has been misregistered on this website by using false information, we cancel the child's account and delete personal information from our system.

To make the information in this Privacy Policy easy to understand, we have highlighted various cases where Kasino.dk may be able to collect personal data about customers. Customer interactions with Kasino.dk are divided into the following sections:

As you collect more information about Kasino.dk, you may visit us in a straight or physical way. Examples include surfing our website, chatting with feedback or calling our internal supporters. To learn more about Kasino.dk products, you may voluntarily disclose some personal data such as your name and email address during the course of these interactions. We may also collect information about you online, through cookies or similar technologies when you visit our websites.

We collect: Name, email address, IP address and information from cookies or similar technologies.

Why: We use this information to share news about promotions and new games offered by Kasino.dk. Moreover, IP addresses help us better understand geographic information about those who visit our website so that we can improve the website of all visitors. It is in our legitimate interest to process your personal data for these purposes.

Once you have decided to deposit or withdraw an amount from your Kasino.dk account, you may be requested to provide information so that we can complete your purchase.

We collect: Your name, address, bank details, email address, IP address and payment details.

Why: We use this personal information to complete your purchase, make a follow-up on your purchase, help with delivery problems, process the return and other problems that might arise in connection with your purchase at Kasino.dk. It is necessary to use your personal data for this purpose in order to complete the agreement we have entered into with you. Please note that we do not store your full payment or credit card information. We only use the payment information in connection with your purchase at Kasino.dk.

Once you have registered with Kasino.dk, you will be requested a large number of personal information. This information, including MitID information, will only be registered as a result of the requirements of the Danish Gaming Authority regarding the knowledge of our customers. This information will not be disclosed to other institutions. However, please be aware that we must legally ensure that your personal data is correct and therefore have collaborated with third parties to validate your entered information. Including the CPR register and MitID.

We collect: Your name, phone number, email address, location data, your password and IP address, address, CPR information, etc. Please note that your password is stored via a one-way hash, which means that it cannot be recreated (or transmitted) by anyone, including Kasino.dk.

Why: We collect this information to comply with the Danish Gaming Authority's requirements regarding knowledge of our customers. And to ensure easy and smooth communication with you as a customer with us.

There are three main reasons why we collect information from your Kasino.dk games: (1) In order to offer you games from the best operators around the world, (2) to offer you control over your gambling experience with us, as these personal data are necessary in order to implement the agreement we have entered into with you, and (3) in order to improve your selection of games over time.

This information is absolutely necessary for Kasino.dk to perform its basic functions correctly and safely, and you will not be able to opt out of this data collection, sharing and/or processing of these personal data if you continue to want to use Kasino.dk in the year 2010.

We collect:

• Registration data. This information includes your email address, your location, your language preferences, game history, IP address and login data to your Kasino.dk account.

• System data. This information includes data such as favorite games, browser types, game preferences, ongoing status in individual games.

Why we collect functional data: We collect this information to ensure that your Kasino.dk games work properly, to provide you with an optimal customer service and to respect your privacy. We also collect this information to the 2015 improvement of Kasino.dk where there is a legitimate reason for it.

You may sometimes decide to contact our customer service for technical support regarding your Kasino.dk gaming experience. In order to offer you an optimal customer service, we may collect certain information from you personally or through our web portal.

We collect: This may include contact information, such as your name, email address, your phone number, your social network data name (if you contact us through a social network channel), and the content of your chats and other communication with Kasino.dk customer service department (including voice recording if you call customer service). In some cases, it is useful for the customer service team to have a "diagnostic" for your computer setup or mobile. This is to a significant extent a technical snapshot of all relevant information about what has happened in your system prior to the event, and the diagnosis may contain information about the game used, WiFi signal and router information, error codes, device information (such as the operating system and version of the browser and operating platform that is in use). Collection of the above information is necessary to provide an optimal customer service. You will be informed in advance before we take a snapshot. We do not take snapshotshots without telling you about it in advance.

Why: We collect this information to provide you with the optimal and most effective customer service. In order to process customer inquiries and technical questions, we use contact information to answer the customer's preferred method (by phone, email or through the social networks). In case of technical problems, we use system diagnostic data to effectively identify the issue. In case of refunding payments, we use contact information to ensure that the transaction is returned correctly. The use of this kind of information is necessary to implement the agreement we have entered into with you.

Kasino.dk uses the information we collect in order to offer you Kasino.dk's services, which includes using this information to improve and customize your gaming experience. We also use the collected data to communicate with you, e.g. to inform you about your account, new available games, promotions or services, security and other forms of updates.

Kasino.dk uses collected information for the following purposes:

• SUPPLY OF OUR PRODUCT ORIGIN
• CUSTOMER SUPPORT
• PRODUCT IMPROVEMENT
• SECURITY, SECURITY AND CONFLICATION
• BUSINESS ACTIVITIES
• COMMUNICATION, MARKETING AND NOTIFICATION

We use your entered information to create your player account. You can also have the opportunity to easily create a player account via one of our partners. If you create an account through one of our partners, you agree that we will receive the available data from the partner needed to create a gaming account.

We use information to answer inquiries from our customers, diagnose problems and to provide other forms of customer care and customer service. This is necessary to use your personal data for this purpose in order to implement the agreement we have entered into with you.

We constantly use information for research purposes and to improve our platform and service services, including maintenance and improvement of the performance of our services, development and addition of new features or properties, such as using bug reports to improve security features, use search and click to improve the relevance of the search results, and use of usage data to decide which of the new features should be first priority. It is necessary to use your personal data for this purpose in our legitimate interest.

We use information to protect our platform and the security of our customers, to detect and prevent fraud, to resolve conflicts and to enforce our agreements. It is necessary to use your personal data for this purpose.

We use data to develop 216 analyses and business intelligence that allow us to operate, protect, make well-founded decisions and report on our company's performance. It is necessary to use your personal data for this purpose in our legitimate interest.

We use the collected information to provide and make our communication with you more personal. For example, we may contact you via e-mail or through other e-communications to inform you about new Kasino.dk actions or services, about security or software updates, about updating a feedback issue or to invite you to participate in a survey. It is necessary to use your personal data for this purpose in our legitimate interest.

Kasino.dk does not sell and will not sell any personal information about our customers. We only publish your personal data in accordance with this Privacy Policy. We may share information with the following types of third parties.

Kasino.dk uses a number of different third party providers to perform services such as web administration and hosting, online purchases, credit card processing and email communications. We only share those of your personal data required to complete a transaction or provide a product or service that you have requested and/or approved, and only with suppliers or agents working on our behalf for the purposes described in this Privacy Policy. For questions about third party vendors, please write tocustomer service@kasino.dk.

We share information with Kasino.dk controlled affiliates and affiliates for business purposes, such as internal administration, advertising for Kasino.dk and the provision of Kasino.dk services to our customers.

Once adopted by law, and strictly necessary for the performance of the function of the services, or to protect our rights, or the rights of our affiliated companies or our users, we provide your personal data to law enforcement authorities, investigation organisations, our affiliates or for use in legal proceedings.

We may share your personal data in connection with a merger, purchase or sale of all or part of our assets. Of course, you will receive a notification by email and/or with a notice published on our website where you will receive information about your rights.

We share information in an aggregate form and/or in such a way that the recipient of this data, such as a third party using it for an industry analysis, is unable to identify you.

Please note that Kasino.dk games may contain links to products or applications from third parties whose privacy policy may be different from our Privacy Policy. If you provide personal information to some of these third parties or their products, your personal data will be subject to the privacy policy of those third parties, and we encourage you to read these privacy policies carefully.

Your personal data may be transferred to countries outside the EU/EEA. In such cases, we ensure an appropriate level of protection in accordance with applicable GDPR rules (e.g. through standard contractual clauses or other valid transfer basis).

The legal basis for using your personal information is based on various reasons as described below:

It may be necessary to use your personal information to fulfil the contract we have entered into with you. For example, to complete your purchase at Kasino.dk, to register and maintain your account, to help with delivery problems, to process refunds, as well as to ensure that the site performs its basic functions safely.

We may use your personal information in our legitimate interest. For example, we rely on our legitimate interest in analysing and improving our products and services and the content of our websites, sending you information about updates or information about our products and services, as well as for administrative and fraud prevention purposes.

Where we process your personal information based on our legitimate interest, you can enforce your right to oppose this processing by writing tocustomer service@kasino.dk.

Kasino.dk takes the protection and security of your personal information very seriously. Although we make considerable efforts to protect your personal data that we have collected, there is no security system that is impenetrable.

We use a number of technical and organisational measures and industry standards to protect your personal data and to help protect your personal data from loss, theft, misuse and unauthorised access, disclosure, modification and destruction. For example, we store the personal information you provide on computer systems with limited access and in controlled surroundings. In addition, we ensure that our third party data centre providers implement adequate and adequate security measures. Furthermore, your personal data is protected with encryption, such as Transport Layer Security (TLS), during their shipment via the Internet. Further, your password is stored via a one-way hashash, which means that it cannot be recreated (or disclosed) by anyone, including Kasino.dk. (It can be reset).

You can only access your Kasino.dk account information and our service service by using an individual user login and a password. In order to protect your personal data, you must keep your password confidential and not disclose it to other persons. Please inform us immediately if you think your password has been misused. In addition, you should always log out and close your browser when you have finished your session. Please note that we will never ask you to disclose your password.

If you have any questions about the security and protection of your personal data, please feel free to contact us atcustomer service@kasino.dk.

Personal data collected by Kasino.dk may be stored and processed in your region or in another country where Kasino.dk or its affiliates, subsidiaries or service providers are or have facilities. Kasino.dk has put in place appropriate mechanisms to protect personal data when transferred internationally, for example through the use of standard contractual clauses approved by the EU Commission.

Kasino.dk will keep your personal information for as long as we consider it necessary to enable you to use the website and your account, and to provide you with services, to comply with applicable laws (including those relating to retention of documents) to resolve disputes between parties and otherwise as necessary to run our business. Documentation and records about customers' games and transactions are kept for at least five years from the end of the game or the time of the transaction. If you have any questions about a specific retention period for certain personal data we process about you, please write tocustomer service@kasino.dk.

Subject to local legislation:

• Andate about a copy of your personal data that we hold
• Please inform us of any changes or request correction
• Anmode on deletion, blocking or restriction of processing
• Objection to certain treatments
• Anmode on data portability

When we use your personal data with your consent, you may withdraw your consent at any time. Where we process on the basis of legitimate interest or public interest, you may object to the processing.

We trust that the personal data you have provided to us is complete, accurate and up to date. Please notify us of any changes by writing tocustomer service@kasino.dk.

We will reply as soon as possible and no later than 30 days.

If you want to access, edit or remove your profile information, change your password, close your account or request deletion of personal data, you can do so by logging into your account or by writing tocustomer service@kasino.dk.

If you no longer want to receive direct offers by email, you can unsubscribe via the link in each email. We will continue to send necessary service messages (e.g. terms/private life, security, operating messages).

We use cookies and technologies like pixels, tags, web beacons and other identifiers to personalize the websitet, remember preferences, understand usage and customize marketing.

• Strictly necessary cookies
• Performance cookies
• Function cookies (e.g. geo storage)
• Third-party cookies (subject to their own policies)
• Analysis cookies (e.g. Google Analytics)

We can use pixels in email communication (if you have consented) to understand opening rates, and third-party pixels (e.g. Google/Facebook) to provide relevant advertising.

We cooperate with third-party advertisers who use cookies/pixels to provide more relevant advertising about Kasino.dk on the Internet. We do not share your personal information as part of this process.

Questions can be sent tocustomer service@kasino.dk. or by letter to Kasino.dk ApS, Hostrups Have 44, 1954 Frederiksberg C, Denmark.

Kasino.dk may modify or update this Privacy Policy. The "Sidst updated" date is updated at the top of changes. In case of significant changes, we will inform you at the websitet or directly by email.

What is GDPR?An EU regulation on data protection. Read more on the official EU pages.

What information does Kasino.dk collect about me?Name, phone, email, address, payment information, site data, IP, social identifiers, data via cookies, functional data (registration and system information) and usage data.

Why does Kasino.dk need my information?To deliver and improve the experience, personal communication, security, etc.

How is my information used?Account creation, product improvement, customer 137, security, analysis, communication/marketing.

Does Kasino.dk sell information to third parties?No.

Can I opt out of platoon?You may opt out of marketing, but other treatment may be necessary for legal/functional reasons.

How do I delete my personal information?Contact us atcustomer service@kasino.dkNote that statutory information may be excluded and that account cannot function without certain data.

Store or share Kasino.dk card information?No, only the last 4 digits can be saved for voting and bug fix.

How long is information stored?As long as it is necessary for those purposes and in accordance with legal requirements. Documentation on gambling and transactions is kept for at least five years.

Using Kasino.dk cookies/pixels?Yes, see Section 8.

Does Kasino.dk use interest-based advertising?Yes, via third-party technologies. We do not share your personal information.

Contactcustomer service@kasino.dk.